FAQs
❓ Frequently Asked Questions (FAQs) – Fleximart.ca
1. What is Fleximart.ca all about?
Fleximart.ca is your one-stop shop for everything trending, useful, and affordable. From must-have home gadgets to viral accessories and lifestyle products, we deliver the internet’s favorite finds—right to your door. If it’s in demand, you’ll find it here.
2. What types of products do you sell?
Fleximart is a general store that offers:
Home & Kitchen Tools
Electronics & Tech Gadgets
Fashion Accessories
Pet Supplies
Toys & Gifts
Trending & Viral Products
We focus on what people need—and what the internet can’t stop talking about.
3. Where do you ship from?
All orders are shipped from our trusted fulfillment centers in Hong Kong.
4. Do you ship worldwide?
Yes! We ship to most countries around the world, including Canada, the U.S., the UK, Australia, Europe, Africa , Asia, America and more
5. How long does delivery take?
Delivery times vary by country:
Worldwide: 7–20 business days
Processing Time: 1–3 business days
Shipping time depends on your location and local customs.
6. Will I be charged customs or import fees?
Some countries may charge customs duties or taxes upon delivery. These are the responsibility of the buyer. Please check your local customs regulations if you're unsure.
7. Can I cancel or change my order?
Yes—but only before it is shipped. If you need to cancel or modify your order, please contact us within 12 hours of placing it at:
📧 support@fleximart.ca
Once an order has been processed or shipped, we’re unable to cancel it.
8. What is your return policy?
We offer a 30-day return guarantee on most items. If you're not satisfied, contact us for a return or exchange.
Items must be unused, in original condition, and with original packaging.
Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.
9. What payment methods do you accept?
We accept all major secure payment options, including:
💳 Visa, Mastercard, American Express
🌐 PayPal
🪙 (Optional) Shop Pay and other local gateways depending on your country
All transactions are encrypted and processed securely.
10. Is shopping on Fleximart.ca secure?
Yes. Fleximart.ca is powered by Shopify, one of the world’s most secure eCommerce platforms. We use SSL encryption to protect your data and transactions.
11. How do I contact customer support?
We’re always here to help!
📧 Email: support@fleximart.ca
⏱️ Response Time: 24–48 hours, Monday to Saturday
12. Do you offer discounts or promotions?
Yes! We regularly run sales, flash deals, and limited-time offers on trending products.
👉 Join our newsletter or follow us on social media to stay in the loop and grab the latest deals.