Refund policy

💸 Refund & Return Policy – Fleximart.ca

We want you to love your purchase! If something’s not right, here’s how we handle returns and refunds.

✅ Return Eligibility

  • You can request a return within 30 days of receiving your order.

  • Items must be unused, in original packaging, and in resellable condition.

❌ Non-Returnable Items

  • Final sale items

  • Gift cards

  • Items returned without original packaging

🔁 How to Request a Return

Email us at support@fleximart.ca with:

  • Your order number

  • The reason for the return

  • A clear photo (if item is damaged or incorrect)

We'll review your request and provide return instructions.

💰 Refunds

  • Approved refunds will be processed to your original payment method.

  • It may take 5–10 business days for the refund to appear, depending on your bank or card issuer.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Need help? Contact our support team at support@fleximart.ca.